Shipping policy

Shipping Policy

Last updated: July 20, 2026

This policy applies to all orders placed at lusorius.com. We currently ship to the United States only.

1. Processing time

Orders are processed, quality-checked and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). During peak periods such as holiday sales, processing can occasionally take up to 3 business days. You'll receive an order confirmation email immediately, and a dispatch email with your tracking link as soon as your order ships.

Orders placed on weekends or public holidays begin processing the next business day.

2. Where your order ships from

Bonnie is dispatched directly from our fulfilment partners' facilities , which is how we keep her price where it is. Every order travels on a tracked international service the whole way to your door.

3. Delivery times

Tracked delivery to the United States typically takes 6–12 business days from dispatch. Most orders arrive well within this window; in rare cases (customs inspection, carrier disruption, extreme weather, peak season) delivery can take up to 20 business days.

Delivery estimates are exactly that — estimates, not guarantees of a specific date. If your order hasn't arrived within 15 business days of dispatch, email support@lusorius.com and we'll chase it with the carrier and make it right, as set out in our Return & Refund Policy.

4. Shipping costs

  • Free tracked shipping on all orders over $50.
  • For orders under $50, the shipping rate is calculated and shown at checkout before you pay.

5. Tracking

Your tracking link is emailed the moment your order is dispatched. Please allow up to 5 days for the first tracking scan to appear — international parcels are sometimes scanned only once they reach the export hub. If tracking pauses for a few days mid-journey, don't worry; that's normal for international transit, especially around weekends and customs handoffs.

6. Customs, duties & taxes

We ship on duty-handled tracked services wherever available, and the overwhelming majority of US orders arrive with nothing extra to pay at the door. In the rare event a carrier requests an import fee before delivery, email us before paying and we'll resolve it with you directly. Any applicable sales tax is calculated and shown at checkout.

7. Addresses we can and can't deliver to

  • We deliver to residential and business street addresses in the 50 US states.
  • We're currently unable to deliver to PO Boxes, APO/FPO/DPO addresses, or US territories — orders placed with these addresses may be cancelled and refunded.
  • Please double-check your address at checkout. Address changes are only possible within 12 hours of ordering (email support@lusorius.com). Parcels that fail delivery because of an incorrect or incomplete address supplied at checkout are handled under Section 4 of our Return & Refund Policy.

8. Multi-item orders

To get everything to you as quickly as possible, orders containing more than one item (for example, the Bestie Bundle or a spare heat & cool pack) may ship in separate parcels, each with its own tracking number. You'll never pay extra shipping for a split delivery.

9. Delays beyond our control

Occasionally, events outside anyone's control — carrier strikes, severe weather, customs backlogs, public emergencies — can delay delivery. We'll always keep your tracking updated and our support inbox open. Delays of this kind don't entitle an order to cancellation while in transit, but our lost-parcel promise in Section 3 always applies.

Questions about your delivery? Email support@lusorius.com — a real human replies within one business day.